Support & eCommerce Packages
We're here whenever you need us, with a 24/7/365 Support Desk, and telephone support during office hours.
Our support packages are 'all-inclusive', so you get professional web hosting, backup and up-time monitoring as standard. For more business-critical support such as for eCommerce websites we have tiered packages, which offer additional benefits.
Whether you're running a simple brochure website or selling thousands of products, we've got you covered.What are my options?
Service excellence, included as standard
Our help desk is open 24 hours a day, 7 days a week, and we're only a phone call away too!
Professional, UK-based web servers underpin our consistently speedy, quality service.
We always use secure off-site backup. Should the worst happen, you'll be back online in minutes.
We often fix any issues before anyone notices! We keep an eye on things, so you don't have to.
Which level of support is right for you?
|Web Hosting||Small Business||Small Business||Enterprise||Enterprise|
|Support Included||||1 Hour||2 Hours||4 Hours|
|Support Roll-over||||||One Month||Two Months|
|Support Channels||Email & Phone||All||All|
|P1 Resolution Time||4 Hours||2 Hour||1 Hour||1 Hour|
|P2 Resolution Time||Best Effort||7 Day||5 Day||3 Day|
|System Updates||1 per Annum||1 per Annum||2 per Annum||As Released|
|Website Health Check||||Quarterly||Monthly||Monthly|
|SEO Health Check||||||Quarterly||Monthly|
|Price per month||£15||£35||£60||£95|
eCommerce that grows with you!
As you grow, you can simply take the next step up instead of having to start all over again. We're always adding new and better functionality too!
|No. of Products||Unlimited||Unlimited||Unlimited||Unlimited|
|Promotions & Offers|||||||||
|Reports & Analytics||Standard||Standard||Advanced||Advanced|
|Price per month*||£5||£12||£22||£42|
* Price excludes support. All eCommerce packages must be combined with your choice of Support Package.