Where to?

Support & eCommerce Packages

We're here whenever you need us, with a 24/7/365 Support Desk, and telephone support during office hours.

Our support packages are 'all-inclusive', so you get professional web hosting, backup and up-time monitoring as standard.  For more business-critical support such as for eCommerce websites we have tiered packages, which offer additional benefits.

Whether you're running a simple brochure website or selling thousands of products, we've got you covered.

What are my options?

Service excellence, included as standard

24/7 Support

Our help desk is open 24 hours a day, 7 days a week, and we're only a phone call away too!

Website Hosting

Professional, UK-based web servers underpin our consistently speedy, quality service.

Off-site Backup

We always use secure off-site backup. Should the worst happen, you'll be back online in minutes.

24/7 Monitoring

We often fix any issues before anyone notices! We keep an eye on things, so you don't have to.

Which level of support is right for you?

Our support packages provide peace of mind from unexpected bills, and keep everything running smoothly so you can concentrate on what matters most; your business.

  Bronze Silver Gold Platinum
Web Hosting Small Business Small Business Enterprise Enterprise
Support Included 1 Hour 2 Hours 4 Hours
Support Roll-over One Month Two Months
Support Channels Email Email & Phone All All
P1 Resolution Time 4 Hours 2 Hour 1 Hour 1 Hour
P2 Resolution Time Best Effort 7 Day 5 Day 3 Day
System Updates 1 per Annum 1 per Annum 2 per Annum As Released
Website Backup Weekly Daily Daily Daily
Up-time Monitoring
Website Health Check Quarterly Monthly Monthly
SEO Health Check Quarterly Monthly
Account Manager
Price per month £15 £35 £60 £95


Not Included


eCommerce that grows with you!

We have four levels of eCommerce, and something to offer every business from start-up to multinational.

As you grow, you can simply take the next step up instead of having to start all over again. We're always adding new and better functionality too!

  Starter Advanced Enterprise Ultimate
No. of Products Unlimited Unlimited Unlimited Unlimited
Promotions & Offers
Stock Control
Payment Integration
Customer Accounts
Reports & Analytics Standard Standard Advanced Advanced
Automated Invoices
Customisable Products
Advanced Calculations
Accounts Integration
Component Parts
Purchase Orders
Price per month* £5 £12 £22 £42


Not Included


* Price excludes support. All eCommerce packages must be combined with your choice of Support Package.